| ^ |
Modifying Entry Forms |
| ^ |
Contact Details |
| Question: |
How do I change the details that are used to automatically populate the Owner
contact details fields on the entry form?
 |
| Solution: |
The contact details are taken from your user profile. To edit these details,
click on the link under your username shown at the top right hand corner of the page. This will take you
to your user profile, where you can edit the address, phone and/or email.
|
| ^ |
Adding events to the entry form |
| Question: |
I am trying enter additional events on my entry form, but it is showing the
following error:
|
| Information: |
Once an entry has been paid for no additional events can be added to the
entry. Events may be substituted in such a fashion that the overall total is the same, but when there is
a change to the total, the website will not allow you to submit the changes.
|
| Solution: |
Submit a new
entry form with the additional events. |
| ^ |
Withdrawing
|
| Question: |
I wish to withdraw my entry form
|
| Solution: |
To withdraw, go to the 'Entered Comps' listing as shown below:
Click on the 'Modify Entry' button:
Scroll to the bottom of the entry form page and click on the 'Withdraw' button:
|
| ^ |
Entry form errors
|
| Question: |
I am getting the following error when attempting to submit an entry form:
|
| Solution: |
Scroll down the page to where the payment types are shown on the entry form.
Enter the amount that you are nominating to pay for that method. The total of each of the payment types
should add up to the Total fees field on the form, as shown below:
|
| ^ |
Dog not appearing in my listing
|
| Question: |
I have added my dog in the 'My Stuff' area, but it is not appearing in the drop
down listing in the entry form? |
| Solution: |
The system will only allow you to enter dogs that are registered with the
governing body. Therefore, if the 'ANKC registered' (or 'CDA registered' for CDA users) box is not
ticked, it will not display the dog in the listing on the entry form page.
Tick the 'ANKC/CDA registered' box (and enter the dog's registration number in the field below) to
indicate that your dog is registered dog with the governing body.
|
| ^ |
Payments
|
| Question: |
How do I know if the payment for my entry has been received
|
| Solution: |
When you log in to K9entries, and click on the governing body (ie. ANKC or CDA),
you will see the number of unpaid entries (if any) in the top right of the page:
Clicking on this link will show you the entry forms that have yet to be marked off as paid.
Note: PayPal payments will automatically be marked off as paid. Please refer to the notes below
regarding how payments are marked off (including who and timings of them being marked off).
Please note that your entries will also show up in red in the catalogue/running order until your entries
have not been marked off as paid.
|
| Question: |
I have paid for my entries by a payment method other than PayPal, but am still
getting payment reminder notices?
|
| Information: |
Reminder notices are usually sent out x days before the closing date of a
competition (where x is set by the competition secretary of the club). If you have entered and paid
between when the payment reminders are being sent out and the closing date, chances are that the
competition secretary hasn't seen your payment come through yet and/or haven't had a chance to mark your
entry as paid. Check your 'Unpaid Entries' to see if your entry has been marked as paid. Solution: If
you want to avoid the payment reminders, just be sure to enter and pay at least a week or so before
closing date to give the competition secretary a chance to mark of the payment before the automatic
reminder notices. Alternatively, email a copy of your proof of payment to the trial secretary and ask
that they can tick your entry off as paid before the nightly reminder notices go out.
|
| Question: |
I have paid for my entries by direct deposit, but they are still showing up in
my Unpaid Entries listing?
|
| Solution: |
he competition secretary will mark entries as paid as they see the payments
appear in the club's bank account. Please give it a few days for the payment to show in the bank
account, and for the competition secretary to process the payment. If still showing in the Unpaid
Entries after that, please contact the competition secretary.
|
| ^ |
Running Orders
|
| Question: |
I have just entered a competition, but they aren't showing up in the running
orders/catalogue? |
| Information: |
The running orders/catalogues are generated every half an hour. |
| Solution: |
Please give it half an hour or so, and your entries should show up after that. |
| ^ |
Owner Details
|
| ^ |
Updating Owner Details
|
| Question: |
How do I change my dogs' owner details?
|
| Solution: |
To update a dog's owner details, you can either add them 'on the fly' as you
complete your entry form (ie, click on the green pencil button as shown below after selecting the dog
you wish to update the titles for from Dog dropdown):
Or, alternatively, you can go to the 'Manage Dogs' page (under 'My Stuff'), you can click on the green
pencil button next to the dog in the listing:
This will bring up the 'Edit Dog' page. Click on the 'Owners' tab, and click on the green pencil button
against the owner record you wish to change. This will bring up the details in the fields for you to
edit.
Make the necessary changes, and click on the Save button. The details will be updated in the list of
owners.
|
| ^ |
Owner contact details
|
| Question: |
How do I update the contact details for the owner that appear in the entry form?
|
| Solution: |
The owner details are automatically populated by what is in your user profile,
and are editable on the entry form if you are not the owner. If you want to update what is automatically
populated, go to your user profile by clicking on the link on your username that appears at the top
right corner of every page of the website:
Update the contact details in this page, and clicking on the 'Save' button.
|
| ^ |
Owner name in catalogue
|
| Question: |
I co-own my dog with someone else, but it's only printing one of our names on
the catalogue and other paperwork (including quali cards)? |
| Solution: |
***Note: this does not apply for users entering competitions held in Victoria
*** When setting up the owner details for your dog, please ensure that each person has their own
'record' as follows:
The above will result in 'F & W Flintstone' being printed on paperwork for the owner details.
This is opposed to:
The above will result in 'F Flintstone' being printed on paperwork for owner details. This is because
the system will print only the first letter of the 'First Name' field as the initial. |
| ^ |
Dog Titles
|
| Question: |
How do I update my dogs' titles? |
| Solution: |
To update a dog's titles, you can either add them 'on the fly' as you complete
your entry form (ie, click on the green pencil button as shown below after selecting the dog you wish to
update the titles for from Dog dropdown):
Or, alternatively, you can go to the 'Manage Dogs' page (under 'My Stuff'), you can click on the green
pencil button next to the dog in the listing:
This will bring up the 'Edit Dog' page as shown below:
Simply add the new title to the 'Title Suffix' field (championships should be added to the 'Champion
Titles' field). As you type, a list of abbreviations (that the system uses to identify the title) that
matches what you have typed will popup. Please pay attention to this popup list, as typing in an
incorrect abbreviation can result in the system not correctly recording your new title.
|
| ^ |
Changing a dogs name
|
| Question: |
My dog's name is incorrect in the catalogue, how can I fix this? |
| Solution: |
You are able to update your dog's name yourself. To update a dog's name, you can
either edit it 'on the fly' as you complete your entry form (ie, click on the green pencil button as
shown below after selecting the dog you wish to update the titles for from Dog dropdown):
Or, alternatively, you can go to the 'Manage Dogs' page (under 'My Stuff'), you can click on the green
pencil button next to the dog in the listing:
This will bring up the 'Edit Dog' page as shown below:
Simply change the name in the name field, and click on the 'Save' button.
|
| ^ |
Top Agility Dog
|
| Question: |
Who can see my dogs' results on this page? |
| Information: |
A user login is required to access the results and catalogue listings for
competitions, therefore, anyone with a login is able to view results and catalogue listings for any
club/competition, as per the Data Privacy Statement for this website.
Data on the Top Agility Dog page is a collation of results listings from competitions run in K9entries
that all users are able to view (as stated above). Dog Name and Registration numbers only are shown on
the Top Agility Dog page, and the page does not provide the capability to search for a particular dogs'
results, in the same way that the results listing is shown.
Should an owner want to exclude their dogs' details from being displayed in this listing, they can do so
via ticking the 'Exclude from Top Dog listing' box on their Edit Dog page:
 |